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Posts Tagged ‘Interactive Intelligence’

  • Interactive Intelligence

    Are mathematical models ideal for contact centres?

    July 10, 2014 • OpinionComments Off on Are mathematical models ideal for contact centres?

    If a contact centre executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and, most importantly, of agent performance and customer experience delivery. Certainty in the complex environs of a...

  • Interactive Intelligence

    Interactive Intelligence reveals customer service survey results

    June 25, 2014 • Company NewsComments Off on Interactive Intelligence reveals customer service survey results

    Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released findings of its second annual Global Customer Service Survey. The survey, which was administered by independent research...

  • inin_building

    Top ten contact centre strategies

    May 26, 2014 • Company News, Mobile and TelecomsComments Off on Top ten contact centre strategies

    With a new breed of consumer making new demands on business, contact centres are having to radically change their approach to operations Interactive Intelligence recently discussed Top Ten Contact Centre Strategies with a European audience via a series of...

  • Deon Scheepers, Strategic Consultant EMEA Interactive Intelligence. (Image source: Interactive Intelligence)

    PCC: Getting closer for greater business benefits

    November 8, 2013 • Opinion, Southern AfricaComments Off on PCC: Getting closer for greater business benefits

    If you still wait for your customers to call you, your contact centre strategy is about to become outdated. Simply waiting for calls to come in, or worse – making outbound sales calls scripted to suit the mass market – will not generate customer loyalty...

  • Interactive Intelligence’s Africa head of Sales and Business Development Deon Scheepers (image: Interactive Intelligence)

    Social media is more important in South Africa – Interactive Intelligence

    September 17, 2013 • OnlineComments Off on Social media is more important in South Africa – Interactive Intelligence

    Gartner’s annual symposium is currently underway in Cape Town, South Africa, and while the focus has been on trends shaping the future for online businesses and the changing role of the CEO, Interactive Intelligence’s Africa head of Sales and Business...

  • Building long-term cloud cover

    February 8, 2013 • OpinionComments Off on Building long-term cloud cover

    For a number of years now, the cloud has been the buzzword in the contact centre industry. Research suggests that a large number of local companies are starting to shift their operations into this virtual environment, citing cost saving and increased...

  • Interactive Intelligence’s new office and call to market

    August 24, 2012 • SoftwareComments Off on Interactive Intelligence’s new office and call to market

    IP business communications and business process automation software specialist, Interactive Intelligence, recently celebrated the opening of its new-look South African office in Rivonia, Johannesburg. Company executives – including Managing Director,...

  • Interactive Intelligence announces preliminary second-quarter 2012 results

    July 24, 2012 • Top StoriesComments Off on Interactive Intelligence announces preliminary second-quarter 2012 results

    Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has announced preliminary results for its second quarter ended June 30, 2012. “Our business showed strong growth in the quarter, as evidenced by a 26...

  • The changing role of the insurance contact centre

    May 21, 2012 • OpinionComments Off on The changing role of the insurance contact centre

    Over the course of the last two decades, contact centres have played a pivotal role in the insurance industry, and have become increasingly technologically sophisticated in terms of their business capabilities. The insurance industry differs from other...

  • Q&A: Interactive Intelligence’s Regional Business Development Manager

    April 16, 2012 • Mobile and TelecomsComments Off on Q&A: Interactive Intelligence’s Regional Business Development Manager

    Unified Communications can transform a company or organisation into a smooth running machine when they combine and unify all their different types of communications. Interactive Intelligence’s Regional Business Development Manager Deon Scheepers recently...

  • Interactive Intelligence closing in on Africa

    February 29, 2012 • Mobile and Telecoms, Top StoriesComments (1)

    Unified business communications company, Interactive Intelligence, recently opened a new office in Johannesburg. While only a local office, it offers a route for other companies to enter Africa. “There is no doubt that the birth of the organisation is good...

  • Interactive Intelligence’s Customer Interaction Center version 4.0 now available

    December 7, 2011 • Top StoriesComments Off on Interactive Intelligence’s Customer Interaction Center version 4.0 now available

    The next major version of Interactive Intelligence’s all-in-one IP communications software suite, Customer Interaction Center (CIC) is now available in South Africa. “Interactive Intelligence has once again shown what an innovative, flexible, agile and...

  • Infrastructure Consolidation

    November 30, 2011 • OpinionComments Off on Infrastructure Consolidation

    Lower costs and greater efficiency have long been common refrains in IT, and will continue to be. But with IT becoming more central to a business’s ability to launch new products and deliver services, CIOs and IT leaders have become increasingly concerned...

  • Interactive Intelligence ranked 8th by Forbes Magazine

    November 30, 2011 • Top StoriesComments Off on Interactive Intelligence ranked 8th by Forbes Magazine

    Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has been ranked No. 8 by Forbes Magazine among America’s Best Small Companies. This is the second year in a row Interactive Intelligence has made the...

  • Contact Centres in the Cloud

    November 1, 2011 • OpinionComments Off on Contact Centres in the Cloud

    It’s tough to page through a technology publication today without seeing some mention of “cloud computing.” And it’s no wonder why. Cloud computing is providing scalable, cost-effective resources as a service over the Internet. In this tight economy,...

  • Technology drives insurance business

    September 16, 2011 • OpinionComments Off on Technology drives insurance business

    Insurers are renewing their focus on top line growth, seeking ways to increase premium volumes while at the same time improving profitability. A variety of growth strategies are being pursued, including adding offerings to their product lines, using new...