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Posts Tagged ‘CEM’

  • Tech trends set to dominate hospitality in 2018

    Tech trends set to dominate hospitality in 2018

    December 29, 2017 • General, Opinion, Top StoriesComments Off on Tech trends set to dominate hospitality in 2018

    Destinations often focus on where travellers are choosing to go, since places can become trendy – one year it may be Bali, the next, Dubai. These kinds of consumer trends have featured heavily on lists for many years. Increasingly, however, it’s not where...

  • Gareth-Mellon

    The 9 top trends in CEM today

    September 1, 2015 • Opinion, Top StoriesComments Off on The 9 top trends in CEM today

    Speaking at the recent Interactive Intelligence Customer Experience Executive Forum in Johannesburg and Durban, Gareth Mellon, Programme Manager ICT for Frost & Sullivan South Africa, said customer loyalty was becoming an outdated term. “Loyalty implies...

  • Steve Briggs, Managing Director of Jasco Enterprise. (Image source: Jasco Enterprise)

    Harness the power of Customer Experience Management

    January 21, 2014 • Opinion, Southern AfricaComments Off on Harness the power of Customer Experience Management

    New innovations at both a customer-facing and a back-office level can ensure the contact centre is able to turn customer relationships into valuable corporate assets In increasingly commoditised markets, the most important way for an organisation to...

  • Comverse – moving into a new era of IT-based customer service

    December 3, 2012 • Top StoriesComments Off on Comverse – moving into a new era of IT-based customer service

    African telecommunications has reached a turning point and the question that service providers across the spectrum of ICT now face is this: how can the organisation be adapted to the changing needs of the market and deliver a service that is outstanding,...