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Posts Tagged ‘Call Center’

  • inin_building

    Top ten contact centre strategies

    May 26, 2014 • Company News, Mobile and TelecomsComments Off on Top ten contact centre strategies

    With a new breed of consumer making new demands on business, contact centres are having to radically change their approach to operations Interactive Intelligence recently discussed Top Ten Contact Centre Strategies with a European audience via a series of...

  • Speech analytics for improved customer service

    October 9, 2008 • SoftwareComments Off on Speech analytics for improved customer service

    The use of speech analytics in a contact centre environment is fairly widespread, but its use in a post-call survey is a new application with important benefits for companies wanting to raise the bar in customer service...