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Latest news

Interactive Intelligence Announces Preliminary Second-Quarter 2012 Results

Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, today announced preliminary results for its second quarter ended June 30, 2012.
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Forbes Ranks Interactive Intelligence No. 8 among America’s Best Small Companies

Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has been ranked No. 8 by Forbes Magazine among America’s Best Small Companies.
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Interactive Intelligence completes holding company reorganisation

Interactive Intelligence Inc., a global provider of unified IP business communications solutions, has completed its previously announced holding company reorganisation.
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Interactive Intelligence webinar: Social Media

Social media isn’t about you; it’s about everything around you. As you consider how your customers want to communicate with you, social media is something that can’t be ignored..
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Interactive Intelligence Launches Technology Blog

Additional blog provides software engineers and developers with in-depth technical articles about unified IP communications and Interactive Intelligence products.
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Communications-in-the-Cloud trends

Industry experts anticipate cloud-based communications to reach beyond fifty percent adoption rate over next seven years, says Dave Pauling, Regional Sales Director UK, Middle East & Africa.
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Interactive Intelligence offers integration with IBM Lotus Sametime

Interactive Intelligence is offering integration of its all-in-one IP communications software suite, Customer Interaction Centre™ (CIC), with IBM Lotus Sametime..
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Interactive Intelligence Inc. and Elingo (Pty) Ltd sign partnership agreement

Elingo (Pty) Ltd, a specialist multi-media contact centre and enterprise telephony vendor has replaced Dimension Data as the South African and African reseller and support services provider for the Interactive Intelligence IP communication suite.
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Interactive Intelligence reports 2010 fourth-quarter and full year results

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for its fourth quarter and full year ended Dec. 31, 2010.
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Interactive Intelligence offers support for Microsoft Lync Server 2010

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a version of its all-in-one IP communications software suite designed to work with Microsoft Lync Server 2010.
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Interactive Intelligence named among world’s Top 500 Software and Service Providers

Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), among the world’s 500 largest software and service providers.
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Interactive Intelligence creates charitable foundation to benefit at-risk youth

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has created the Interactive Intelligence Foundation Corp., a not-for-profit charitable corporation.
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Interactive Intelligence announces 2010 third-quarter results

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for the three and nine months ended Sept. 30, 2010.
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Contact Centre awards celebrate hidden business heroes

From managing complex business processes to negotiating customer complaints, contact centre agents are the hidden heroes of the business world - and the services they provide can define a brand's reputation in the market place.
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Interactive Intelligence Reports 2010 Second Quarter Operating Results

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three and six months ended June 30, 2010. Read more


Interactive Intelligence and Buzzient partner to offer integrated social media monitoring, routing and reporting solution

Interactive Intelligence (Nasdaq: ININ) and Buzzient have partnered to provide an integrated social media monitoring, routing and reporting solution. Read more


World Cup influences how the service industry game gets played

A temporary increase in service demands during the World Cup could permanently influence the way local businesses engage with their clients. Read more


Interactive Intelligence reports 2010 first quarter operating results

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three months ended March 31, 2010. Read more


Interactive Intelligence receives Product of the Year Award for new business process automation solution

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has received the 2009 Product of the Year Award from Technology Marketing Corp.’s (TMC) Customer Interaction Solutions magazine for its new communications-based process automation solution, Interaction Process Automation™ (IPA). Read more


Interactive Intelligence seeking outrageous interactions for competition

Interactive Intelligence, global provider of unified IP business communications solutions and contact centre software, is giving South African contact centre agents and managers a chance to win R10 000 through its newly launched ‘Outrageous Interactions’ contest. Read more


Interactive Intelligence positioned in leaders quadrant of Contact Center Infrastructure, Worldwide Report

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure, Worldwide1 report. Read more


Interactive Intelligence rated “most trusted UC vendor” worldwide

Interactive Intelligence (Nasdaq: ININ) was rated most favored unified communications vendor by larger enterprises worldwide in Datamonitor’s “Business Trends: Contact Center Investments in Developed Markets (Customer Focus)” report. Read more


Interactive Intelligence in leaders quadrant of Contact Centre Infrastructure Report

Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant 1 report. Read more


Interactive Intelligence wins SA Frost & Sullivan Technology Leadership award

Global software company, Interactive Intelligence is awarded the 2009 South African Technology Leadership Award by Frost & Sullivan for their innovative and value-added technology in the contact centre market. Read more


Interactive Intelligence Introduces Interaction Process Automation

New communications-based process automation product designed to increase process efficiency and reduce operational costs. Read more


Contact centre agents and business users can now collaborate more effectively

The integration of Interactive Intelligence’s all-in-one IP communications software platform with Microsoft’s Office Communications Server 2007 Release 2 can now allow and help contact centre agents and business users to communicate and collaborate more effectively. Read more

Press Contacts

Red Ribbon Communications

Elanza du Toit
Tel: 022 433 4700
Mobile: 072 469 4759
Email: elanza@redribboncommunications.co.za

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   
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