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Interactive Intelligence Announces Preliminary Second-Quarter 2012 Results
Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, today announced preliminary results for its second quarter ended June 30, 2012.
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Forbes Ranks Interactive Intelligence No. 8 among America’s Best Small Companies
Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has been ranked No. 8 by Forbes Magazine among America’s Best Small Companies.
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Interactive Intelligence completes holding company reorganisation
Interactive Intelligence Inc., a global provider of unified IP business communications solutions, has completed its previously announced holding company reorganisation.
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Interactive Intelligence webinar: Social Media
Social media isn’t about you; it’s about everything around you. As you consider how your customers want to communicate with you, social media is something that can’t be ignored..
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Interactive Intelligence Launches Technology Blog
Additional blog provides software engineers and developers with in-depth technical articles about unified IP communications and Interactive Intelligence products.
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Communications-in-the-Cloud trends
Industry experts anticipate cloud-based communications to reach beyond fifty percent adoption rate over next seven years, says Dave Pauling, Regional Sales Director UK, Middle East & Africa.
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Interactive Intelligence offers integration with IBM Lotus Sametime
Interactive Intelligence is offering integration of its all-in-one IP communications software suite, Customer Interaction Centre™ (CIC), with IBM Lotus Sametime..
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Interactive Intelligence Inc. and Elingo (Pty) Ltd sign partnership agreement
Elingo (Pty) Ltd, a specialist multi-media contact centre and enterprise telephony vendor has replaced Dimension Data as the South African and African reseller and support services provider for the Interactive Intelligence IP communication suite.
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Interactive Intelligence reports 2010 fourth-quarter and full year results
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for its fourth quarter and full year ended Dec. 31, 2010.
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Interactive Intelligence offers support for Microsoft Lync Server 2010
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a version of its all-in-one IP communications software suite designed to work with Microsoft Lync Server 2010.
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Interactive Intelligence named among world’s Top 500 Software and Service Providers
Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence (Nasdaq: ININ), among the world’s 500 largest software and service providers.
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Interactive Intelligence creates charitable foundation to benefit at-risk youth
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has created the Interactive Intelligence Foundation Corp., a not-for-profit charitable corporation.
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Interactive Intelligence announces 2010 third-quarter results
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for the three and nine months ended Sept. 30, 2010.
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Contact Centre awards celebrate hidden business heroes
From managing complex business processes to negotiating customer complaints, contact centre agents are the hidden heroes of the business world - and the services they provide can define a brand's reputation in the market place.
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Interactive Intelligence Reports 2010 Second Quarter Operating Results
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three and six months ended June 30, 2010. Read more |
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Interactive Intelligence and Buzzient partner to offer integrated social media monitoring, routing and reporting solution
Interactive Intelligence (Nasdaq: ININ) and Buzzient have partnered to provide an integrated social media monitoring, routing and reporting solution. Read more |
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World Cup influences how the service industry game gets played
A temporary increase in service demands during the World Cup could permanently influence the way local businesses engage with their clients. Read more |
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Interactive Intelligence reports 2010 first quarter operating results
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced operating results for the three months ended March 31, 2010.
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Interactive Intelligence receives Product of the Year Award for new business process automation solution
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has received the 2009 Product of the Year Award from Technology Marketing Corp.’s (TMC) Customer Interaction Solutions magazine for its new communications-based process automation solution, Interaction Process Automation™ (IPA). Read more |
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Interactive Intelligence seeking outrageous interactions for competition
Interactive Intelligence, global provider of unified IP business communications solutions and contact centre software, is giving South African contact centre agents and managers a chance to win R10 000 through its newly launched ‘Outrageous Interactions’ contest. Read more |
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Interactive Intelligence positioned in leaders quadrant of Contact Center Infrastructure, Worldwide Report
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure, Worldwide1 report. Read more |
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Interactive Intelligence rated “most trusted UC vendor” worldwide
Interactive Intelligence (Nasdaq: ININ) was rated most favored unified communications vendor by larger enterprises worldwide in Datamonitor’s “Business Trends: Contact Center Investments in Developed Markets (Customer Focus)” report. Read more |
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Interactive Intelligence in leaders quadrant of Contact Centre Infrastructure Report
Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has been positioned by Gartner in the leaders quadrant of its 2008 Contact Centre Infrastructure, Worldwide Magic Quadrant 1 report. Read more
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Interactive Intelligence wins SA Frost & Sullivan Technology Leadership award
Global software company, Interactive Intelligence is awarded the 2009 South African Technology Leadership Award by Frost & Sullivan for their innovative and value-added technology in the contact centre market. Read more |
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Interactive Intelligence Introduces Interaction Process Automation ™
New communications-based process automation product designed to increase process efficiency and reduce operational costs. Read more
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Contact centre agents and business users can now collaborate more effectively
The integration of Interactive Intelligence’s all-in-one IP communications software platform with Microsoft’s Office Communications Server 2007 Release 2 can now allow and help contact centre agents and business users to communicate and collaborate more effectively. Read more
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