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5 Tips for cleaning your applications portfolio

February 9, 2012 • OpinionComments Off on 5 Tips for cleaning your applications portfolio

One of the top five biggest business issues IT organisations wrestle with is containing application portfolio to a manageable size. Many fail to acknowledge applications ready for retirement, resulting in IT infrastructure costs needed to support applications spiralling out of control. Here are tips on cleaning up applications portfolios: Set an objective...

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Grappling with customer needs

February 8, 2012 • OpinionComments Off on Grappling with customer needs

Exceptional customer service is the holy grail of business. Communication and marketing teams around the world focus on this key element. Yet, exceptional service remains elusive and often problematic for many. A key reason is the inter-play between...

Your communication strategy says it all

February 7, 2012 • OpinionComments Off on Your communication strategy says it all

Human resource specialists say business decision makers must be wary of embracing the multiple communication channels available to engage their market. Accsys is a member of the Business Connexion Group and national supplier of management solutions within HR,...

Securing your start-up or small business

February 7, 2012 • Opinion, StartupsComments Off on Securing your start-up or small business

So you think your small business isn’t faced with the same online threats as a larger organisation? Think again! The technology and resources available to smaller organisations to tackle internet malware (malicious software) are likely to be radically...

Security a growing challenge for Internet Service Providers

February 1, 2012 • OpinionComments Off on Security a growing challenge for Internet Service Providers

Internet service providers (ISPs) and their customers face a growing risk of cyber-attacks. Trojans are being left behind for unsuspecting web surfers and Internet-based security attacks are an increasing problem. As online videos become increasingly popular...

Lukewarm state of triple play in SA

January 30, 2012 • OpinionComments Off on Lukewarm state of triple play in SA

Given the worldwide interest in triple play, it is interesting that growth of this technology breakthrough is lagging in South Africa. It should come as no surprise that triple play has emerged so strongly on the global stage. Network environments, both...

Business Intelligence and Analytics –The next frontier for African telecom operators

January 30, 2012 • OpinionComments (1)

Opportunities and rapidly changing market dynamics make Africa one of the most vibrant markets in telecom.  Grand entry of MNC’s like Airtel, Vodafone and innovative initiatives like M- Pesa by incumbent players have brought the African telecom market to...

Big data holds big challenges for 2012

January 30, 2012 • OpinionComments Off on Big data holds big challenges for 2012

As 2012 rolls in amid continued economic uncertainty, businesses will have to work smarter to achieve sustainability and growth. One way of succeeding is to extract more value from data through business intelligence (BI) and analytics. This poses a huge...

Creating a successful contact centre

January 30, 2012 • OpinionComments Off on Creating a successful contact centre

The quality of the consumer’s contact centre experience defines a significant portion of overall brand value – far more so now than was the case a few years ago. For most brands the defining contact centre challenge is to move away from a paradigm...

Can SA business afford public holidays?

January 26, 2012 • OpinionComments Off on Can SA business afford public holidays?

Just when you thought it was safe to return to business as usual following the December holiday shutdown, Easter started looming. So, business beware – from the middle of March and going through to the first week of May, there are 6 weeks containing public...

Efficient, eco-friendly LED technology – the future of green lighting

January 26, 2012 • OpinionComments (2)

Improving energy efficiency and reducing consumption is a growing concern in South Africa, driven not only by dramatically increased utility costs but also by a global trend towards environmental consciousness. Lighting is one area that consumes a large...

Why distribution is the answer

January 24, 2012 • OpinionComments Off on Why distribution is the answer

Distribution has often been painted by its critics as the channel’s unnecessary tier. Few would dispute the value of distribution’s core functions of pricing, availability, credit and logistics on traditional, high-volume products. But when it comes to...

Mail archiving versus email backup

January 24, 2012 • OpinionComments Off on Mail archiving versus email backup

Email and instant messaging have become a vital part of everyday life and business workings, and because organisations are so reliant on email, without the ability to communicate via these channels productivity can often grind to a halt. Due to the critical...

Methods to generate power savings on disks

January 23, 2012 • OpinionComments Off on Methods to generate power savings on disks

No matter what the size of a disk array is in most applications, finding ways to decrease or eliminate wasted resources is a common challenge. Improving the power utilisation of storage disks can be done by switching components to a low-power consumption mode...

Is 2012 the year of ‘delivery’ for data quality?

January 20, 2012 • OpinionComments Off on Is 2012 the year of ‘delivery’ for data quality?

The relevance of data quality in achieving delivery for Business Intelligence (BI) implementations has becoming increasingly clear over the past few years, and in 2012, it is expected that this trend will be continued. Predictions by Boris Evelson of...

The evolution of the connected home

January 19, 2012 • OpinionComments Off on The evolution of the connected home

Over the past decade the Internet has become part of our everyday lives and connectivity more widely available at a lower cost, revolutionising the way we work, play and communicate. From a time when a home with an Internet connection was a rare exception, we...