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Abandoned calls: how local market can meet DMASA requirements

March 4, 2011 • OpinionComments Off on Abandoned calls: how local market can meet DMASA requirements

Abandoned calls – a silent ‘no response’ call terminated by the call originator when answered by a live individual – can be very harmful to the reputation of the direct marketing industry. Calls like these are inconvenient, annoying and can be downright disturbing. And now there are laws against it. In the UK, repeat direct marketing offenders...

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Optimising business processes and workflow with UCC

March 1, 2011 • OpinionComments Off on Optimising business processes and workflow with UCC

An effective communications infrastructure can, in today’s competitive economy, supercharge organisations’ process chain – from developing a product, to procurement, manufacturing, sales and customer management. However, in the real world...

Spear phishing – know the facts and don’t get caught

March 1, 2011 • OpinionComments (2)

Most internet users are aware of the very common phishing attacks, blanket emails sent out en masse with links to infected sites that try to gather your personal information, and have taken the necessary steps to protect themselves from this and other cyber...

IT Outsourcing turns 21, but has it come of age?

February 25, 2011 • OpinionComments Off on IT Outsourcing turns 21, but has it come of age?

In 1989, the first landmark IT outsourcing deal was signed between the Kodak Eastman Company and IBM, gaining worldwide attention. At the time the deal was heavily criticised, and the then CIO of Kodak, Katherine Hudson faced scorn from her peers, who feared...

The benefits of OS virtualisation

February 24, 2011 • OpinionComments (2)

Virtualisation as a technology is not new, and has in fact been in existence since the 1970’s when it was pioneered on IBM mainframes, allowing the machines to run multiple operating systems on a single physical system with shared hardware resources....

Don’t be an accidental pirate

February 23, 2011 • OpinionComments Off on Don’t be an accidental pirate

Most businesses don’t intend to use illegal software, or break the terms of their license agreements, but through a combination of bad planning, inadequate IT policies or simply a lack of awareness, many end up doing so. Software piracy takes many forms,...

PoPI, achieving customer trust and performing business across borders

February 23, 2011 • OpinionComments Off on PoPI, achieving customer trust and performing business across borders

The Protection of Personal Information Bill, or PoPI, has been in discussion for years and will become a law which deals with a critical part of global society today – the increasing ability to store and process personal information. However, protecting...

Using tech to add value to retail banking

February 22, 2011 • Opinion, RetailComments Off on Using tech to add value to retail banking

With the growing popularity of the Internet, coupled with the fact that the branch is a high cost centre for any bank, an increasing proportion of banking has been migrated over to the online channel in recent years to reduce costs and improve convenience for...

10 reasons to adopt hosted VoIP

February 18, 2011 • OpinionComments (1)

According to trends analysts IDC, IT strategies in Africa for the year 2011 will be characterised by technologies including the cloud and virtualisation. This trend is being driven in large by increasing availability and affordability of bandwidth, making...

Improving international business opportunities with GRC

February 18, 2011 • OpinionComments Off on Improving international business opportunities with GRC

Governance, risk and compliance (GRC) is a concept that businesses have had to deal with frequently in the last couple of years, with increasing requirements from government and regulatory bodies for organisations to take heed of, and conform to, a myriad of...

Open source BI – no longer ‘big investment’ but rather affordable BI for Africa

February 9, 2011 • OpinionComments Off on Open source BI – no longer ‘big investment’ but rather affordable BI for Africa

Business intelligence (BI) has long been touted as the saviour of the modern business, the best way to gain a competitive edge, manage performance and make sound fact-based decisions on strategy and the way forward. These benefits and more are all possible...

5 telecoms trends to watch in 2011

February 9, 2011 • OpinionComments (1)

Expect 2011 to be an exciting year for the telecommunications industry as a host of new products from the world’s handset and computer manufacturers hit the South Africa market and as competition among the country’s service providers and operators heats...

What impact will Unified Communication have on my bottom line?

February 9, 2011 • OpinionComments (2)

What impact will Unified Communication have on my bottom line? This is one of the top questions faced by consultants when engaging with businesses today. It is a known fact that the concept “Unified Communications and Collaboration” also known as...

Analytics – a key enabler in the age of unstructured information

February 8, 2011 • OpinionComments (1)

Data is exploding at an unprecedented rate. Businesses are feeling the pressure of trying to cope with the increasing volume, velocity and variety of information entering the organisation on a daily basis. And those that are managing to not only cope with...

Cloud computing – SA in danger of being left behind

February 2, 2011 • OpinionComments (2)

Cloud computing is a rapidly growing software service trend globally, however South Africa is in danger of being left behind. According to Marthinus Strydom, CIO and Marketing Director, McCarthy Motor Group, “Government needs to take serious action...

Social media – is the bubble going to burst?

January 28, 2011 • OpinionComments (1)

Over the past few years, social media has ballooned from a small, emerging market into a major force in the online marketing and advertising space. However, those who lived through the dotcom boom-and-bust cycle can’t help asking whether we are about to...