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Derek

How cloud can power entrepreneurship in Africa

July 22, 2014 • Cloud Computing, Opinion, Top StoriesComments (0)

Taken as a whole, the African continent is one of the fastest-growing economies in the world. Averaging 5% growth each year, Africa’s economy has become more market-oriented, with a rapidly growing private sector. But if it is going to continue on this growth path, it is going to have to create jobs at an unprecedented ...

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Nader Henein

POPI should prompt mobile security rethink for SA

July 22, 2014 • OpinionComments (0)

Over the past three decades legislatures, across the world, have been trying to update their legal systems in order to address growing concerns around how our private information is being used once handed over to companies… in both the public and...

Symposium venue2

Gartner: Communications technologies will drive IT growth in Africa

July 17, 2014 • Opinion, Top StoriesComments (0)

Communications technologies will catalyse growth across all IT markets in Africa in the next 3 to 5 years, according to Gartner, Inc. “Better bandwidth capacity and quality of service are the prerequisites for growth in a number of other areas – and...

Louise van Zyl

The hidden benefits of managed services

July 16, 2014 • OpinionComments (0)

Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so. However, as contact centre managers look to add more communication channels, more capacity, and improve the service to customers, the...

SAP

Is VUCA the answer to a rapidly changing global market?

July 16, 2014 • Opinion, Top StoriesComments (0)

Military history, strategy and tactics have often been used by businesses around the world when planning on how to innovate, keep pace with or beat the competition and prosper in an increasingly challenging economic climate. According to Simon Carpenter,...

Warren Oliver

Managing the heterogenous DC – let the apps lead

July 15, 2014 • OpinionComments (0)

Data centre owners are under pressure to standardise on a single virtualisation technology – but, there are some advantages to having a mixed environment. In the modern data centre, it’s applications that should drive decision making. The only purpose...

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How Social Media is changing sports coverage

July 14, 2014 • OpinionComments (0)

With the FIFA World-Cup erupting all over the major social networking sites, Naomi Owusu, founder of Tickaroo, shares her thoughts concerning the effect social media has begun to have on the way we cover sports, and how it is affecting clubs, associations,...

Johnny Karam Vice President MEA Citrix1

Failure to address IT issues could hamper growth

July 10, 2014 • OpinionComments (0)

A recent local study by Citrix reveals that South Africa’s IT sector is at a crossroads – one complicated by skills and integration conundrums, compounded by the constantly changing role of IT. Citrix spoke to CIOs and CTOs at major South African...

Interactive Intelligence

Are mathematical models ideal for contact centres?

July 10, 2014 • OpinionComments (0)

If a contact centre executive could have anything, it would be certainty… of contact demand, resource availability, operational efficiency, and, most importantly, of agent performance and customer experience delivery. Certainty in the complex environs of a...

Stephen King

5 points to consider when assessing a recovery site for your contact centre

July 9, 2014 • Opinion, Top StoriesComments (0)

Contact or Call centres have become vital sales and support hubs for many companies, which means that a recovery plan forms a vital component of their business continuity strategies. But an effective disaster recovery site for a contact centre must meet...