Deon Scheepers

Top execs weigh in on challenges faced by African contact centres

May 19, 2015 • Opinion, Top StoriesComments (0)

As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. But whether it becomes the heart of the business or a component of the bigger machine depends on the business, say African contact centre experts. This emerged in interviews conducted by Interactive Intelligence with some...

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AJ Hartenberg 1

Data Centre trends driven by cost pressure & security concerns

May 18, 2015 • Opinion, Top StoriesComments (0)

The data centre has become one of the most critical infrastructure elements in the modern business. As requirements and technology have evolved, so too has the data centre, and a number of trends are currently evident around this business-critical solution....


Is 2015 the year of a data dystopia?

May 7, 2015 • Opinion, Security, Top StoriesComments (0)

With news of the 2015 Oscar winners still ringing in our ears, there is something about this time of year that makes watching a good film particularly satisfying. However, even amidst so many great new releases, there is nothing like sitting down and watching...

Jean Claude

What if African nations operated as one big innovation ecosystem?

May 6, 2015 • East Africa, Features, North Africa, Opinion, Southern Africa, Top Stories, West AfricaComments (0)

With the fourth edition of the Innovation Prize for Africa (IPA) around the corner, I am eagerly waiting to meet the creators of the latest innovations that were shortlisted for the Award. I find myself preoccupied with a subject that both excites me and...

Citrix South Africa

Rethink security to beat tomorrow’s threats

May 6, 2015 • Opinion, Security, Top StoriesComments (0)

The transformation of enterprise IT can seem like one of the biggest challenges for security professionals as there is a whole new skill set required today to protect data. It’s no longer about providing employees an all access pass to the network, it’s...

Jos Floor

No more data loss coverups for SA businesses

April 20, 2015 • Opinion, Top StoriesComments (0)

South Africa has a historical culture of non-disclosure and cover-ups when it comes to data loss and data breaches – but, the Protection of Personal Information (POPI) Act will force much greater transparency. The Act establishes eight data protection...


Worldwide IT spending to decline 1.3 percent in 2015

April 14, 2015 • Opinion, Top StoriesComments (0)

Worldwide IT spending is set to shrink to $3.66 trillion in 2015, a 1.3 per cent decrease from 2014, according to the latest forecast by Gartner. Gartner said that the rising dollar is chiefly responsible for the slowdown. “We forecast US-dollar-valued...

Citrix South Africa

How Tech will change how work gets done

April 14, 2015 • Opinion, Top StoriesComments (0)

More people than ever before are leaving the corporate office behind to work remotely. To address this, the technology industry has had to move fast and in just the past year, we have seen acquisitions, apps and services developed – all with a single goal:...


Data management in South Africa has its own unique challenges

April 9, 2015 • Opinion, Top StoriesComments (0)

The impact of load shedding on an organisation’s data management capabilities is adding a level of uncertainty to boardroom discussions about technology that are already strained by issues of mobility, Big Data, and which cloud option to use. Even in...

Shailendra Singh

Can Artificial Intelligence enable smarter business decision-making ability?

April 9, 2015 • Opinion, Top StoriesComments (0)

The phrase ‘Artificial Intelligence’ or AI typically brings to mind images of intelligent humanoid robots performing tasks instead of people. However, while robotics is an important branch of AI, it is by no means the only aspect of this science. AI has...

Simeon Tassev, Director and QSA at Galix

Keeping the connected generation safe online

April 8, 2015 • Online, Opinion, Top StoriesComments (0)

Always-on connectivity has become part and parcel of today’s society, with more and more people relying heavily on email, social media and web browsing. Children growing up in this era have unprecedented access to information, multimedia and interactive...

Saurabh Kumar, MD of In2IT Technologies South Africa

Is SOA critical to business agility and transformation?

April 7, 2015 • Opinion, Top StoriesComments (0)

The term Service Oriented Architecture (SOA) has fallen out of the everyday IT lexicon in recent years and replaced by the more on-trend buzzwords of Cloud Computing, Big Data, Mobile-first, and the Social Enterprise. The reality, however, is that these new...

stage 4 load shedding

SA’s power crisis: How analytics can change the game

April 6, 2015 • Opinion, Southern Africa, Top StoriesComments (0)

Now is the ideal time for Eskom to use advanced analytics to improve decision-making and better handle South Africa’s power crisis. Eskom has always used a degree of analytics to manage power supply. However, the big data it gathers from power plants,...

mobile money

Why Mobile Money should matter to Government

April 2, 2015 • East Africa, North Africa, Opinion, Southern Africa, Top Stories, West AfricaComments (0)

Speaking at The Economist Conference in Johannesburg in late 2014, Finance Minister Nhlanhla Nene said, “There is a perception that financial inclusion efforts will necessarily lead to increased financial risk and hence have a negative effect on financial...

Paul Fick - head and shoulder

An effective digital strategy is key to competitiveness in tech

April 1, 2015 • Opinion, Top StoriesComments (0)

The world as we know it is being shaped and changed by a set of megatrends that leading analyst firm Gartner calls the “Nexus of Forces”. Social, mobile, cloud and big data have revolutionised the way people communicate, interact and live their lives. The...

Daryl Blundell - GM, Sage Pastel Accounting.

SMEs under pressure to use tech more effectively

March 31, 2015 • Opinion, Top StoriesComments (0)

African SMEs are under growing pressure to use technology in more sophisticated ways to meet the expectations of their customers, reduce costs, and stay ahead of growing regulatory and tax compliance demands. This is according to Daryl Blundell, General...