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Qaalfa-Dibeehi-PR

Top 5 common misconceptions about CX

June 27, 2016 • Opinion, Top StoriesComments (0)

While some South African companies have opened themselves to the opportunities offered by Customer Experience (CX), many either do not fully understand it or simply see it as a bolt-on to existing systems. Qaalfa Dibeehi, Forrester’s VP and principle consultant serving Customer Experience Professionals looks at five common misconceptions which could be...

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compliance

Consolidate interaction recordings to mitigate risk and compliancy issues

June 24, 2016 • Opinion, Top StoriesComments (0)

Companies that contract with customers telephonically, or via any paperless channel, need to do so in compliance with a slew of legislation designed to limit potential abuse. This is especially true of the financial sector where it has become standard...

Wim_van_der_Beek_GoodwellInvestments_2016

Top 5 factors that differentiate fintech in Africa

June 23, 2016 • East Africa, Finance, North Africa, Opinion, Southern Africa, Top Stories, West AfricaComments (0)

Fintech in Africa, as elsewhere in the world, is big business. Investment is flooding into startups providing innovative ways of offering financial services. Startups in the fintech space took on almost 30 per cent of the total funding raised by African...

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Global WiFi Trends: It will always cost more to connect at the tip of Africa

June 22, 2016 • East Africa, North Africa, Opinion, Southern Africa, Top Stories, West AfricaComments (0)

The benefits of having access to the Internet has long been documented, particularly for those living in the developing world or in emerging markets. This endless source of information has the power to improve virtually every aspect of a person’s life....

Ewaste

Kenya: Turning garbage into growth the future city way

June 21, 2016 • East Africa, Opinion, Top StoriesComments (0)

Waste is the eternal burden of civilisation. The earliest known urban garbage dumps are found in Crete, made over 5,000 years ago. Not long after that experiments with recycling began: Chinese societies reused bronze and the Aztecs routinely rescued usable...

Fintech

Does South Africa lack FinTech skills?

June 20, 2016 • Finance, Opinion, Southern Africa, Top StoriesComments (0)

FinTech is a booming industry throughout the African continent, but South Africa is reluctant to take advantage of this opportunity. This is largely due to a lack of skills and training, particularly in financial literacy. Future Talent Academy, a subsidiary...

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Using digital evolution as a means to unlock Africa’s economic potential

June 17, 2016 • East Africa, Finance, North Africa, Opinion, Southern Africa, Top Stories, West AfricaComments (0)

Africa’s digital economy is slowly evolving, showing huge potential for the continents transformation towards a cashless society. Whilst the progress has been slow, African countries share some of the world’s highest speeds of digital growth. Electronic...

EMC Staff Members Photoshoot  in September 2014 by Jeremy Glyn

The importance of SLA for Always-On

June 14, 2016 • Opinion, Top StoriesComments (0)

Finding the right service provider to partner with on the journey to become an Always-On enterprise in the age of availability need not be stressful. Claude Schuck, regional manager for Africa at Veeam, examines some of the existing considerations especially...

E-commerce Nigeria

Cyber-security is a business issue, not an IT issue

June 14, 2016 • East Africa, North Africa, Opinion, Security, Southern Africa, Top Stories, West AfricaComments (0)

Some have said, only half-jokingly, that an innovation only gets the investment they need to be perfected once the arms industry has seen a need for it. More worryingly, there is now good evidence that much of the innovation is being driven by increasingly...

mobility

Engaging your customer in the text-is-the-new-talk-world

June 14, 2016 • Opinion, Top StoriesComments (0)

With text becoming the talk of the town and taking over voice interaction, customers are choosing to rather communicate with contact centres via messaging apps than making a call. “A quick swipe through most smartphones reveals a myriad of apps. The...

Reshaad Sha

Connectivity the key to empowering service delivery potential in South Africa

June 13, 2016 • Opinion, Top StoriesComments Off on Connectivity the key to empowering service delivery potential in South Africa

If the recent service delivery strikes have taught us anything, it is that smarter waste management is a growing need. Increased connectivity, however, can tackle this issue as cities aim to become smarter through the use of IoT solutions. Driving through the...

Uber Africa

Nigeria sets the bar high for promoting ridesharing in Africa

June 10, 2016 • Opinion, Top Stories, West AfricaComments Off on Nigeria sets the bar high for promoting ridesharing in Africa

At the start of the last century, just one in seven people worldwide lived in cities. Today it’s half, and by 2050, the UN predicts another 2.5 billion people will be living in urban areas. This has brought huge benefits, with the growth of cities linked...

Smart City

Africa: A playground of the future through smart cities

June 9, 2016 • East Africa, North Africa, Opinion, Southern Africa, Top Stories, West AfricaComments Off on Africa: A playground of the future through smart cities

Africa’s cities are well-positioned to rapidly transform through the greater use of advanced technology and data. Smart applications, revolutionising consumer and utility services are enabling service providers to capture data and apply powerful analytics...

Andre le Roux

Beyond the cloud: What your business will look like in the future

June 9, 2016 • Cloud Computing, Opinion, Top StoriesComments Off on Beyond the cloud: What your business will look like in the future

After a slow start in South Africa, cloud adoption is picking up fast, following global trends in which spend on cloud services is rapidly doubling and even tripling. According to IDC, spend on public cloud services will grow from around $70 billion in 2015...

gartner

Closing the growing cloud applications performance gap

June 7, 2016 • Cloud Computing, Opinion, Top StoriesComments Off on Closing the growing cloud applications performance gap

Reports show businesses of all sizes are making the move to the cloud. As well as improving cost effectiveness, mobility and scalability, cloud applications make it easier for IT departments to maintain all the systems and applications housed within data...

Nigeria

High consumer taxes on mobile could hold back Nigeria’s development

June 7, 2016 • Mobile and Telecoms, Opinion, Top Stories, West AfricaComments Off on High consumer taxes on mobile could hold back Nigeria’s development

Mobile connectivity has fundamentally changed the fabric of society in Nigeria. Since the first mobile services were introduced in Nigeria in 2001, consumer demand has rocketed. Today the country has more than 83 million unique subscribers, accounting for 45...

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