Vodacom changes customer care numbers due to ICASA regulation

February 20, 2018 • Mobile and Telecoms, Southern Africa, Top Stories

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Vodacom changes customer care numbers due to ICASA regulation
(Image Source: Darryl Linington)

On Tuesday 20 February 2018, Vodacom announced that it will be changing its customer care contact numbers to comply with the Independent Communications Authority of South Africa (ICASA) Number Plan Regulations, 24 March 2016, Government Gazette Number 39861. The numbering plan regulations and standardisation of certain short codes is applicable to all licensees that have an independent electronic service licence (I-ECS) and applies to both mobile and fixed networks and not only “cellular networks”.

Whilst the regulations are due to take effect on the 24th March 2018, Vodacom will maintain a “dual run” system whereby customers will be able to use both the old and new numbers until such time that customers have familiarised themselves with the new numbers. Thereafter, the old numbers will be decommissioned. To ensure a seamless transition, Vodacom has said that it has put in place measures and processes to mitigate service disruptions.

To access customer care services including viewing your balances, buying bundles and accessing other services and promotions:

  Old number New number
Customer Care 111 or *111# 135 or *135#

For prepaid recharge and airtime balance: 

  Old number New number
Prepaid Recharge 100 136
Airtime Balance *100# *136#

For voicemail retrieval and deposit:

Old number New number
Voicemail Retrieval 121 132
Voicemail Deposit 08214 plus last nine digits of cell phone number 134 plus last nine digits of cell phone number. The old number will remain functional for roaming purposes


Alternatively customers can use the My Vodacom App to access customer care services, recharge and check airtime balances; data, voice and SMS.

Edited by Dean Workman
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