Tatjana Dzambazova is an inspiring force in AutoDesk’s quest for service excellence and customer satisfaction. Born, raised and educated in Macedonia, Tatjana participated as a student representative in several international architectural and design seminars, and established contact with learning institutions throughout Europe.
Since graduating in 1989, Tatjana has developed superb communication and organisational skills, which have enabled her, after years of practice in several architectural practices, to run her own design office, initially in Vienna and later in London. She joined Autodesk in a technical support position towards the end of 2000 and less than a year later was appointed the company’s Technical Application Manager for Architecture for Europe, the Middle East and Africa (EMEA). She describes herself as “a positive and enthusiastic thinker who works well with people from different cultures and backgrounds.”
She maintains that the key to her success is her unerring belief in providing first-rate customer service and establishing excellent client relationships. Admitting that she was initially sceptical of Autodesk’s philosophy of “designing systems for customers”, she says that she has been impressed over the years with the company’s commitment and dedication to providing their customers with workable solutions.
With over five million users in more than 160 countries, Autodesk aims to create customisable, flexible systems that are compatible worldwide. As clients are now expecting far more from architects in terms of projected maintenance and renovations, the focus of technical developers and managers like Tatjana is to produce products that “cover the lifecycle management of a building”. Software with embedded intelligence is now able to show, right from concept phase, which parts of the building are likely to be demolished, maintained or renovated in the future. All the data about a building is used, not only for the construction of the building, but also for the facilities management process during the entire lifecycle of the structure.
In this video, Tatjana Dzambazova – who is AutoDesk’s Senior Product Manager for Emerging Markets – discusses how the museums of Kenya 3D printed historical artifacts in order to preserve their heritage.