Zimbabwean telco, TelOne has introduced a data bundle management service, “Alert Me”; a service that allows customers to receive updates on their data balance and get reminders for recharging. According to the company, this is part of a continuous effort to improve customer experience. The service is optional and TelOne broadband customers can register to receive the notifications and opt out at any time.
Customers can receive notifications via the web and through short message services (SMS). Customers will also be updated regularly on their usage via the web each time they are logged in. The SMS notification system provides notifications to clients when a customer has consumed 50 percent of their bundle, 90 percent, and the last five days to bundle expiry date.
The service is free and according to the company, it provides customers with additional control over how their bundles are utilised.
Customers who want to register for the Alert Me service can:
1. Visit the TelOne Self-service portal
2. Click on subscribe to notifications
3. Enter mobile number, account/Landline number and email address
4. Click on subscribe