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MTN reorganising Business Unit to enhance client experience in SA

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In addition to making substantial investments in the development of its people, the unit also plans to attract the right skills to service customers in a reorganised and solutions delivery focused MTN Business.

MTN South Africa has announced the start of a process to reorganise its MTN Business unit, to strengthen its competitive advantage in the enterprise business solutions market.

MTN is reorganising the unit to implement a new go-to-market structure that will enable MTN Business to optimally serve its customers and partners. This is in line with a revised group-wide business model that seeks to reposition MTN’s enterprise business unit for future growth and service excellence.

“We are reorganising to enhance our customer service and market differentiation. We also acknowledge that the success of the new structure lies in a strong value proposition for our employees. To this end, as we reorganise ourselves to focus on specific markets in a changing ICT environment, we will also be making investments in attracting, developing and retaining our talent. This is to ensure that we have the best people, best fit to deliver on our promise to inspire and enable growth for our customers,” says Alpheus Mangale, Chief Enterprise Officer, MTN South Africa.

As part of the process, consultations with all employees were held today, in keeping with relevant employment legislation. Employee engagements within MTN Business are expected to continue over the coming weeks.

In addition to making substantial investments in the development of its people, the unit also plans to attract the right skills to service customers in a reorganised and solutions delivery focused MTN Business.

“We plan to venture into certain market segments, and to successfully do so, we need to acquire the right set of skills,” concludes Mangale.

Staff Writer

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