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Ghana: Tigo unveils new IVR system

August 22, 2014 • Mobile and Telecoms, Top Stories, West Africa

According to Tigo, the installation is set to enhance customer experience and reduce the inconvenience of customers having to memorise the various short codes for different products and services.

According to Tigo, the installation is set to enhance customer experience and reduce the inconvenience of customers having to memorise the various short codes for different products and services.

Tigo Ghana has unveiled the installation of an Interactive Voice Response (IVR) system. The system is intended for pre-paid and post-paid customers to access Tigo’s entire product offering through a unified short code, 555.

According to Tigo, the installation is set to enhance customer experience and reduce the inconvenience of customers having to memorise the various short codes for different products and services.Customers have the option of calling 555 and following the voice prompt or dialing *555# and following the instructions on their mobile screen. They will be guided to the various products and services including data and voice bundles, Tigo cash and the call centre.

Chief Executive Officer of Tigo Ghana, Roshi Motman, said: “The challenge in the past has been for customers to remember the various short codes for different products and services. By enhancing customer and user experience, it is essential that we look at simplicity and convenience and through this unified short code.”

Staff Writer

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