MTN’s enterprise customers can now benefit from the operator’s ability to deliver Local Area Network (LAN) services and in-country communications support. This follows the conclusion of a partnership agreement between MTN Group and Business Connexion (BCX).
“Our partnership with BCX will allow MTN to offer enterprise customers a full end-to-end managed network service which will be a key differentiator for MTN on the continent,” says Elia Tsouros, Acting Executive for the MTN Group Enterprise Business Unit.
This partnership will involve assuming responsibility for the day-to-day operational management of customer premises equipment, which is a value added service. This offer guarantees that customers will receive high service levels and quick resolution to service-related problems.
“Customers can feel at ease that once they are on the MTN network, both local and international communications will be available, and at the quality they deserve. This will enable easier international communication for customers utilising our managed services. It will further relieve customers from concerns about putting in their own network or bearing the operational costs related to such a network. Our customers will enjoy the benefits of a completely outsourced network,” adds Tsouros.
Business Connexion Group Executive Director, John Jenkins, says the partnership was formed to provide customers with the world class service they deserve. “Enterprise IT services and leading Wide Area Network capabilities are seldom, if ever, core strengths of the same service provider. Therefore, a partnership between the best-in-class ICT services company in Africa and the largest network operator on the continent, namely BCX and MTN, serves our customers with the best of both,” says Jenkins.
MTN’s partnership with BCX follows another important partnership earlier this year with PCCW Global, to enable MTN to expand coverage of its Global MPLS VPN service to countries where it currently does not have a presence in Europe, Asia and North America.
Tsouros says all of these initiatives are aimed at ensuring that MTN is able to meet the needs of its customers, and that the company remains their business solutions partner of choice and ICT spearhead.