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Kenya’s mobile operators, CCK – where to from here?

January 14, 2014 • East Africa, Mobile and Telecoms, Top Stories

Cabinet Secretary - ICT, Dr Fred Matiang'i (image credit: CCK Kenya)

Cabinet Secretary – ICT, Dr Fred Matiang’i (image credit: CCK Kenya)

Kenya’s four mobile operators are reportedly scheduled to attend talks today with the Communications Commission of Kenya (CCK) over several issues – including the recent Quality of Service report detailing the operators’ failure to comply with set targets.

Last week the country’s government issued a warning to mobile telecommunication companies to comply with QoS regulation or face being out of business.

A statement by ICT Cabinet Secretary Fred Matiang’i explained that all four of the country’s mobile operators find themselves below the 80% quality service level.

Call drops, call blocks, network and speech quality have been cited as key issues affecting overall customer experience.

CIO East Africa writes that Matiang’i, along with CCK Director General Francis Wangusi, will meet with stakeholders for discussion. In addition to SIM card registration and mobile call rate, the agenda is said to also cover new penalties for operators as stipulated under the newly passed amended Kenya Information and Communications Act, expected to be come into effect in 2015.

According to the new legislation, telecommunication service providers will pay 0.2% of gross annual turnover for non-performing networks.

Chris Tredger – Online Editor

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