The Minister of Communications Technology, Omobola Johnson, has issued a fresh warning to telecommunications service providers and operators to meet Key Performance Indicators (KPIs) or face new penalties. Local media have reported on a partnership entered into by the Ministry with Nigeria’s Communications Commission (NCC) and the Consumer Protection Council (CPC) in order to enforce regulation.
Operators have reportedly been told that as from 01 January 2014, failure to meet targets will result in the application of a new line of sanctions – including limiting sales and reducing operations across the country.
Consistent failure to meet targets could result in operators facing N5 million fine, as well as a daily fine of N500,000 for as long as the issue persists.
The latest development has emerged following an ongoing dispute between the Communications Regulator and operators over the issue of alleged poor service quality to the consumer.
NCC Executive Vice-Chairman, Dr, Eugene Juwah, is believed to have told sources, quoted in an article by This Day, as saying that despite lowering KPIs for operators in 2012, little effort has been made to rectify the problem.
However, operators are said to have argued that the country’s operating environment has made it “impossible to meet targets” and has contributed towards the poort quality of service.