Kenya: CCK double-checks on service quality

December 5, 2013 • East Africa, Mobile and Telecoms, Top Stories

The Communications Commission of Kenya (CCK) has announced this week that it will initiate an audit of the quality of non-voice services to consumers.

CCK Director General Francis Wangusi. (Image source: Google/

CCK Director General Francis Wangusi. (Image source: Google/

The regulator has confirmed that it is scouting for consultants to assist with a comprehensive Quality of Service (QoS) measurement to scrutinise the quality of text, data and social media services.

Local media reports suggest the Regulator has undertaken the exercise in recognition of the general move by consumers towards non-voice services. The idea is to evaluate performance and user experience.

Statistics reported in the media state that for the year ending June 2013, the use of texts increased by 208% to 13 billion messages, whilst internet subscriptions grew to 12,9 million.

The consultant who is chosen to form part of the initiative will be expected to come up with a framework and methodology to be applied to QoS measurements. This will also cover inspection of communications licensees and ICT installations.

Staff writer

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