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Telkom SA increases internet speed for customers

November 1, 2013 • Online

Telkom SA today announced more internet speed upgrades for existing consumer and business customers following the recently announced ADSL speed increases for all internet service providers. This is in line with the Group’s continued quest to bring greater value and an improved customer experience.

Telkom has has increased to internet speeds for various packages (Image source: File)

Telkom has has increased to internet speeds for various packages (Image source: File)

According to Manelisa Mavuso, Managing Director of Consumer Services and Retail at Telkom SA, these improved speeds will go a long way towards enhancing the end user’s broadband experience from Telkom Internet.  “Effectively, we are doubling the entry level DSL speeds in the market. The increased speeds allow for improved video streaming, online gaming and video conferencing by reducing buffering and latency.”

These improvements are part of the Group’s network transformation programme and a more aggressive positioning of our retail ISP which has allowed for greater efficiencies, the benefit of which is being passed on to the customer.  This follows the evolution of capped services to SoftCap, promotions on social media, gaming and movie packages and differentiation of business and home usage products.

Telkom Internet is revising its data usage offers, especially on its uncapped products, to be in-line with the improved DSL portfolio. Customers who are currently on the SoftCap package will benefit from a double speed upgrade at no extra cost. The improved quality of experience does come with nominal fee adjustments, for uncapped users.

“Depending on the specific package, there will either be an increase or a decrease in your overall monthly fee,” explains Mavuso. “Where there is an increase, it is important to note that this is far less than the actual value that customers are getting at the end of the day.”

Mavuso concludes: “Telkom is focused on delivering a superior value proposition for our customers. And we will keep improving to meet customer needs in a future where everything will be connected and intelligent, communicating all the time, in an increasingly diverse communications environment.”

Home Uncapped Deals

Telkom Internet Home Uncapped Stand Alone Data

Product

Current

New

Difference

Usage Speed

Price

Usage Speed from 6 Nov 2013

Price from 1 Dec 2013

do Uncapped Basic

1Mbps

199

2Mbps

199

-

do Uncapped Advanced

2Mbps

249

4Mbps

249

-

do Uncapped Premium

4Mbps

369

4Mbps

249

(120)

do Uncapped Premium Plus

10Mbps

699

10Mbps

574

(125)

do Uncapped Elite

20Mbps

1549

20Mbps

1209

(340)

do Uncapped Elite Plus

40Mbps

2894

40Mbps

2309

(585)

 

Telkom Internet Home Bundles

Product

Current

New

Difference

DSL Speed

Internet Speed

Bundle Price

DSL Speed*

Internet Speed

Bundle Price

do Uncapped Basic Bundle

Up to 1 Mbps

1 Mbps

329

Up to 2 Mbps

2 Mbps

364

35

do Uncapped Advanced Bundle

Up to 2 Mbps

2 Mbps

459

Up to 4 Mbps

4 Mbps

548

89

do Uncapped Premium Bundle

Up to 4/10 Mbps

4 Mbps

699

Up to 10 Mbps

4 Mbps

674

(25)

do Uncapped Premium Plus Bundle

Up to 4/10 Mbps

10 Mbps

999

Up to 10 Mbps

10 Mbps

999

-

do Uncapped Elite Bundle

UP to 20 Mbps

20 Mbps

1899

Up to 20 Mbps

20 Mbps

1749

(150)

do Uncapped Elite Plus Bundle

Up to 40 Mbps

40 Mbps

3499

Up to 40 Mbps

40 Mbps

3104

(395)

do Uncapped Elite Simple Bundle

Up to 20 Mbps

20 Mbps

2088

Up to 20 Mbps

20 Mbps

1943

(145)

do Uncapped Elite Plus  Simple Bundle

Up to 40 Mbps

40 Mbps

3688

Up to 40 Mbps

40 Mbps

3298

(390)

 

*Existing DSL customers: Upgrades start from November 2013 until early next year

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