In the past the Communications Commission of Kenya (CCK) has issued warnings to mobile service providers to improve quality of service or face penalties. In one reported example, last year the regulatory body imposed a fine of Sh500, 000 (approximately US$6000) on Safaricom for alleged poor network quality.
Kenya’s dominant mobile and telecommunications company was deemed to have failed to meet CCK standards pertaining to call completion, rate of dropped calls and quality of speech, writes Standard Digital.
The online publication refers to Safaricom’s Sustainability Report 2013, for the financial year ended March 2013, and various facets of operation that are not covered by its financial reports, such as network quality, innovation and ethics and values.
The Company is reported to have taken action against some employees, terminating the services of 33 people and reporting 28 to law enforcement agencies based on fraud-related issues. Up to 60% of ‘High-risk staff’ have also been trained in ethics, the publication added.
Quoted by Standard Digital, Bob Collymore, CEO of Safaricom, said, “Businesses can no longer thrive without due consideration of issues such as governance and values, innovation and climate change.”