Vodacom Tanzania resolves mobile money hitch

September 24, 2013 • East Africa, Mobile and Telecoms, Top Stories

Vodacom Tanzania said it has resolved a technical problem that affected M-Pesa money transfer services across the country. The problem had left many experts questioning if the breakneck speed of mobile money movement in the country would overwhelm companies and result in shutdowns.

Vodacom Tanzania announced it has resolved a  M-Pesa hitch (image: Wikimedia)

Vodacom Tanzania announced it has resolved a M-Pesa hitch (image: Wikimedia)

But the company said the disruption has been resolved and the issues that caused it reportedly figured out so the problem would not arise again in the near future.

Vodacom Managing Director Rene Meza apologized to customers, saying the disruption “was caused by a scheduled system upgrade on 21 September. It had been due to start at 00:00 hrs and end at 04:00 hrs,” but Meza said it triggered “eight hours of system issues,” which meant that it “shut down certain aspects of the M-Pesa service.”

The enhanced M-Pesa services were fully restored by 17:30 hrs hours the same day, Meza added.

It highlights how important mobile money services have become to the country, which hopes that continued bolstering of mobile money services in the East African country will help boost the overall economic situation for the majority of Tanzanians.

Mohammed Awad

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