Ghana’s National Communications Authority (NCA) is considering the possibility of policy enforcement to safeguard service quality and delivery in domestic roaming.
“The National Communications Authority (NCA) will be compelled to enforce a domestic roaming policy if mobile operators are not able to improve on their quality of service delivery,” the NCA said in a press statement on Wednesday.
Local media reported that Communications Minister Edward Omane Boamah has directed the NCA to intensify quality of service tests and make results public.
There is growing concern that the country’s mobile phone industry is growing at a pace that will render it untenable and there is a need for governance to ensure that users receive the best quality service available.
Experts are split over whether an enforcement of roaming fees will improve services or will hamper users who want to continue to use their phones in rural areas.