The Times of Zambia reports that ICT authorities have taken legal action against mobile phone service providers over alleged poor service delivery to customers.
According to the publication, the Zambia Information and Communication Technology Authority (ZICTA) has sued Airtel Networks Zambia, MTN Zambia and Zamtel.
The regulator has stated that the action was meant to protect public interest because the companies in question had allegedly failed to meet minimum standards of quality service provision writes The Times of Zambia.
In a statement ZICTA public relations manager Ngabo Nankonde is quoted as saying, “”The authority has resolved to take remedial measures relating to enforcement of quality service in order to protect public interest in pursuant of the Information and Communication Technologies Act No.15 of 2009.”
The publication makes the point that under the published Quality of Service Guidelines, the Authority had the option to invoke either administrative or criminal sanctions.
Officially the mobile service providers face two counts of failure to meet minimum standards of quality of service contrary to Section 67 of the Information and Communication Technologies Act No.15 of 2009.