Vodafone on Friday announced the expansion in Africa of Vodafone Global Enterprise (VGE), the business unit providing communications services for Vodafone’s 1,700 largest multinational customers throughout Africa, Asia-Pacific, Europe and the Americas.
Vodafone is experiencing strong growth in revenues from enterprise in Africa which exceeded one billion Euros during the financial year ending March 2013.
VGE has an industry-leading track record in designing and implementing sophisticated global mobile and fixed-line communications products and services for some of the world’s leading companies.
The Group is establishing two new regional hubs in Nairobi and Accra in order to enhance significantly the level of support for more than 600 VGE multinational customers with operations in Africa.
The new hubs will meet the needs of multinational customers in east and west Africa, complementing the enterprise customer service operations of Vodafone Egypt in Cairo and Vodacom in Johannesburg which already provide 24/7 services in 13 languages to hundreds of the Group’s enterprise customers. In addition, Vodafone’s extensive network of partner market operations enables the group to provide services to businesses in more than 50 African countries.
Vodafone Global Enterprise President of Asia-Pacific and Sub-Saharan Africa, Stevan Hoyle said: “Many global companies expanding their presence in Africa are daunted by the challenge of setting up operations in different countries, each with their own infrastructure and communications challenges. Companies are looking for expert help in minimising the cost and complexity of their communications across Africa and beyond.
“There is growing interest in our ability to offer a single management contract governing multiple territories, taking away much of the worry for large corporate customers looking to manage their communications in a fast-growing but demanding environment.”