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Tanzania: Telecommunication service providers must toe the line

May 14, 2013 • Mobile and Telecoms, Top Stories

The Tanzania Daily News quotes the country’s Minister of Communication, Science and Technology, Professor Makame Mbarawa as saying that telecommunication service providers who provide inadequate service to consumers, without a valid explanation, could face a penalty of fines or imprisonment.

Tanzanian telecommunication service providers face hefty penalties for poor service delivery and no explanations. (Image source: Google/ in2eastafrica.net)

Professor Mbarawa is reported to have addressed parliament and responded to a question regarding service failure by telecommunication operators and accountability of companies to the public.

The question is said to have arisen about a temporary outage of service from Tigo, a local telecommunications service provider, in November last year – for which there had reportedly been no explanation.

The service outage resulted from damage to equipment according to the Minister.

The Minister said that the Tanzania Communications Regulatory Authority had formally communicated with the company and requested an explanation as to what measures the company will take should the situation reoccur writes Tanzania Daily News.

Staff Writer

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