Balancing security and end-user experience in the mobile workforce

May 7, 2013 • Opinion

With growing demand from end-users for smart, mobile technologies that help them do their day to day work more efficiently and effectively, organisations need to put in place holistic enterprise mobility strategies that meet their long-term business needs as well as their employees’ demands for a good user experience.

Alexandra Zagury, MD for South and Southern Africa at BlackBerry. (Image source: File)

That is according to Alexandra Zagury, MD for South and Southern Africa at BlackBerry, who says that the trend towards mobile computing creates a range of opportunities for organisations to streamline their businesses and enhance productivity, provided they get the basics of mobile security and device management right.

Zagury says that the world of work is rapidly changing as end-users embrace cloud and mobile technologies to be productive wherever they are. Cisco TechWatch 2013 research, for example, shows that by 2016, 76% of companies think operations in their organisations will be structured on the basis of the most efficient use of skills and resources, regardless of where they are located.

But as they work from locations other than the secure enterprise network, end-users will be carrying smartphones and tablet computers containing a wealth of valuable data and privileged access to corporate networks and applications.

“The imperative for IT departments is to empower these users with a mobile work environment that provides a rich, intuitive user experience while ensuring that corporate information assets are secure,” says Zagury.

“Mobile computing platforms need to be more robust and scalable to support a workforce that wants seamless access to the same corporate applications and data, wherever they are, and at any time,” says Zagury. “It is not just about a BYOD strategy, but putting in place the mixture of BYOD and corporate-use policies that are right for your organisation.”

Staff Writer

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