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MTN clarifies confusion over BIS offering

February 20, 2013 • Mobile and Telecoms, Top Stories

South African mobile service operator MTN has clarified a number of points surround their Blackberry Internet Service (BIS) offerings, as speculation from customers resulted in rumours that the mobile service provider would discontinuing its BIS offering.

South African mobile service operator MTN has clarified a number of points surround their Blackberry Internet Service (image: file)

“As a customer-centric organisation, MTN is always looking at ways to improve the quality of service, and provide a world-class telephony and Internet experience to its customers. There have been speculations in the public domain that MTN will be ending its Blackberry BIS offering. MTN wishes to clear the confusion and put its customers at ease by assuring them that the Blackberry BIS service will not be discontinued,” MTN said in a statement.

MTN also clarified that by mentioning BIS, it incorporates all the aspects of the service – which is also available internationally on different mobile service providers. “MTN would like to further clarify that BIS stands for Blackberry Internet Services, this includes services such as BlackBerry Messenger (BBM), BlackBerry Email, Instant Messaging, Browser and BlackBerry App World.”

The operator added in the statement that they have a number of plans available on the BIS service, and if they do intend to end the BIS offering, customers would be notified well in advance. “MTN has an array of Blackberry plans designed to suit the demands and affordability of its customers. MTN will make the necessary announcements to the public should there be any changes to its Blackberry BIS services, but we do not intend to discontinue the service,” MTN concluded.

Charlie Fripp – Consumer Tech editor

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