In an effort to increase its customer satisfaction and user base, Nigeria’s Globacom has announced a new series of data plans aimed at increasing their customers’ ability to get online and send SMS messages.
According to the telecom operator, the company has introduced Glo Bolt, a new Internet service based on HSPA, which should assist for better online connectivity and increase users’ ability to maintain data coverage across the West African country.
Glo said the service is “backed by the company’s international submarine link Glo 1.”
With the telecom sector facing a backlash from the Nigerian Communications Commission (NCC) over poor services and customer relations, operators are hoping that by adding infrastructure and new opportunities for customers to use new services at better speeds, they can help to curtail the customer services downturn in recent months.
“Glo is also introducing new features that allow customers to share their data plan with another subscriber or ‘gift’ the data plan to someone else,” said the company.