The Nigerian Communications Commission (NCC) has said that the country’s mobile operators are failing to comply with its decision to prevent companies from offering promotions until customer services are improved.
A directive issued by the NCC earlier this month instructed operators to “stop all promotions and lotteries with immediate effect.” However, as claimed by the regulatory body, the telecom companies are not abiding by the move.
The NCC said that operators Globacom, Airtel and Etisalat have “all disregarded the directive from the Nigerian Communications Commission.”
The organisation said these companies were issued with warnings which said “the trio had yet to comply with its 8 November directive.”
The Nigerian regulator continued to say it “had discovered that Globacom observed the directive only in breach, as proven by the fact it had not communicated the ban to subscribers as prescribed in the directive.”
It said Globacom, Airtel and Etisalat had “not withdrawn their promotions and lotteries advertisements in the electronic and print media and on bill boards.”
The commission added that Etisalat is continuing to send to its subscribers text messages advertising its promotions.
The NCC added that the companies could face large fines and/or penalties if they do not abide by the directive and cease all promotional activity.