Nigeria is getting a new video application for Skype, announced the Lagos State Signage and Advertisement Agency (LASAA) on Thursday. The new application should help boost service and use of the online voice and video call application that is seeing a massive rise in Nigeria.
LASAA hopes that the new application will improve customer relations and service delivery in the country, which has been hampered by years of poor service given to customers by the telecom sector.
The agency said that the new application, which will allow full use of Skype video, “would set the record as perhaps the first industry regulator in Africa to deploy the interactive medium to enhance engagement with its diverse stakeholders.”
LASAA said that they hope Nigerians will use the new video service in order to push for changes in how mobile operators and Internet providers deliver services in the country.
The agency said its staff was already prepared to handle the new application and expect users to begin making calls into the agency to direct their complaints or concerns, as an effort to make response times quicker for stakeholders and “thereby making service delivery more effective and efficient.”
Managing Director of LASAA George Noah said in a statement that the “Skype video application demonstrates the agency’s commitment to the provision of value-addition services, and stakeholders’ satisfaction and positive experience. We are most delighted at the launch of this service because it aligns with our commitment to continuously offer our stakeholders opportunity to connect with us freely. We are convinced that with Skype, engagement at both ends will be quicker and faster.”