Kenya – Nokia goes mobile with customer care
Nokia in Kenya has launched an innovative new service to deliver customer care and service to users in the rural areas of the country. Called “Care on Wheels” (CoW), the aim is to give customers a chance to access the same customer service as those living in urban settings.
According to Nokia’s Kenya office, the service takes the form of a van that is fully equipped to manage all repairs and any service questions or mobile phone faults by qualified technicians.
“In addition to repairs, customers will be able to access original Nokia accessories including batteries, chargers and covers for their devices and get free tips and advice on how to manage their devices for longer usability,” Nokia said in a statement.
“The care van will be visiting different locations across the Kenya to reach out to customers beyond the large cities. Currently, the company has care centers in three major towns in Kenya – Mombasa, Nairobi and Kisumu – with over 125 collection points through the retail network,” it added.
With mobile operators looking to increase their customer base in rural areas, the new Nokia Care on Wheels initiative could help boost the overall access to services of rural residents.