The Association of Telecom Companies of Nigeria (ATCON) has campaigned against the mild sanctions meted against telecoms operators. They have called for compensation for telecoms subscribers if they are affected by poor quality of service (QoS).
These suggestions were given by the President of ATCON, Titi Omo-Ettu in a forum recently.
He commended the Nigerian Communications Commission (NCC) for carrying out quality of service drive-test to determine the strength of networks in offering telecoms services.
According to Dr. Eugene Juwah, Executive Vice-Chairman of NCC, the commission had commenced the process, through a firm that has the equipment and expertise in quality of service drive test. This test assesses the Key Performance Indicator (KPI) of network operators.
The ATCON President advised the commission to use these measurements to identify specific performance of telephone networks.
If necessary, he said, they should evoke sanctions to upgrade quality of service of the telecos.
Omo-Ettu stressed the importance of sanctions, stating that they were part of regulation. He said they should discontinue the payment of fine to government and instead adopt the payment of compensation to consumers for consistent sub-standard network performance.