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Service centre reopened after NCC clampdown

March 27, 2012 • Mobile and Telecoms, Top Stories

Chinese mobile phone manufacturer in Nigeria, Tecno Telecoms Limited has re-opened their customer service centre after being shut down by the Nigerian Communications Commission (NCC) in Lagos.

Nigerian Communications Commission (NCC) offices. (image: file)

The NCC sealed the centre after refusing to approve 35 out of 40 mobile phone models sold by Tecno domestically.

Tecno Telecoms Limited Deputy General Manager Chidi Okonkwo said the centre was reopened after they sent approval applications to the NCC for the affected models. Okonkwo also said the company was sealed because they did not receive adequate information pertaining to the approval process. According to Okonkwo, they worked with the Standard Organisation of Nigeria (SON) before releasing their products.

Okonkwo said: “We did not have enough information as to the right thing to do about type approval, so we started processing the type approval document before NCC bounced on us. We submitted our application forms to the NCC office in Lagos, but we found out that the application forms submitted had not reached Abuja as at the time they arrived. So what we did was to fast track and facilitate the movement of the form to Abuja, and we explained and NCC acknowledged the application forms for our various models before they decided to unseal our office few days ago.”

Segun Adekoye

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