T-Systems in South Africa has been awarded with the international and sought-after DQS body of standards certification. The umbrella accreditation is valid in over 60 countries and forms part of the global movement towards international ICT processes and management standardisation.
The DQS certification includes the:
* ISO 9001 (Quality Management System – Requirements);
* ISO 20000 (Service Management System – Requirements); and
* ISO 27001 (r Information Security Management System – Requirements).
This brings T-Systems’ number of certifications to five following the ISO14001 (Environmental Management System – Requirements) and OHSAS 18001 (Occupational Health and Safety Management System – Requirements ) certifications obtained earlier this year. T-Systems is the only ICT company in SA to hold these five certifications
Comments Gert Schoonbee, VP Sales at T-Systems SA: “The DQS international certification is yet another step in our efforts to be a leading ICT outsourced provider. It underscores the ethos of our business which is to provide local expertise and insight built on internationally-recognised processes and practices.”
“Our customers in the various and diverse industries we serve such as automotive, healthcare and manufacturing can engage with us confidently, knowing that our services and implementations meet the highest international standards which in turn align their processes with those implemented globally. Locally we are on par now with our international counterpart.”
The ISO 20000-1 standard, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework. It equally supports other IT Service Management frameworks and approaches such as certain components of ISACA’s COBIT framework.
The ISO 9001:2008 specifies requirements for a quality management system where an organisation:
* Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
* Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
ISO 27001 formally specifies a management system that is intended to bring information security under explicit management control. It is a formal specification means that it mandates specific requirements; therefore, organisations that have adopted t ISO 27001 can formally be audited and be certified to conform with this standard.