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RIM issues statement over BIS outage

October 12, 2011 • Mobile and Telecoms, Top Stories

While millions of BlackBerry users are struggling to come to terms with the fact that their access to the BlackBerry Internet Service has been interrupted for a third straight day, notoriously shy Research In Motion has issued a statement regarding the latest outage.

It might take some time before the BIS service is restored (image: Uberphones)

“The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure,” a RIM spokesperson said.

The company hinted at the fact that the problem could have been resolved, but a huge backlog of unsent data might be holding up the recovery process.

“Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.”

No time-frame has been attached to the repairs, and it is unclear how long it will take before the service is running as normal.

Research In Motion has come under fire since the beginning of the week for their poor handling of the outage, and many users have said that the company should have kept them up to date regarding the status and causes of the outage.

Charlie Fripp – Consumer Tech editor


7 Responses to RIM issues statement over BIS outage

  1. annerine says:

    my bis is still not working, when will it be working again

    • Tom hook says:

      my BIs hasnt been working for a few days now im paying for a service that im not getting i hope there will be compensation for blackberry customers that are suffering from this shit!!!

  2. Dinma says:

    Story for tortoise …reactivate the kini juh

  3. Miss T says:

    how long is this problem going to take? i cant survive without my bbm……

  4. jade says:

    can somebody actually just let us all know when bis will be working properly?
    who will be covering the costs for lost business due to this?

  5. Louise says:

    Still not working! I am from Port Elizabeth in South Africa

  6. tom hook says:

    my bis aint working i have lost 3,500 pounds in 2 days because of this outage. some1 please tell me when its going to be up and running… Tom Hook From London

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