Just hours after restoring their Blackberry Internet Service from a worldwide outage, it seems as if Research in Motion’s system has crashed again.
The first blackout affected millions of customers and prevented them from using the basic internet services, and now various reports have started to stream in that users aren’t able to connect to the service – again. These services include emails, internet browsing and BBM (Blackberry Messenger).
“Is #Blackberry data down again?! This is getting a bit ridiculous,” wrote Diane Shelton on her Twitter feed. And it seems the problem is widespread as another user wrote “Anyone else still having trouble with #Blackberry ?! Didn’t @ZainJo send a message that everything is back to normal? What’s going on?!!?!,” referring to mobile operator Zain Jordan.
“RIM has advised us that the BlackBerry service in EMEA is down again. They are working to fix it but not sure when solution will be found,” echoed Safaricom Kenya’s CEO Bob Collymore.
At least Talk Radio 702 presenter Aki Anastasiou gave a glimmer of hope. “Blackberry BIS services across Europe, Middle East, Asia & Africa are down again. At least another 2 hours before service is restored,” he wrote on his @AkiAnastasiou Twitter feed.
In the initial apology, RIM spokeswoman Marisa Conway said that the company “has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning. Some customers may still experience delays as email queues are processed”.
Since the service went down, RIM released a new statement late on Tuesday night, saying that they experienced a core switch failure within RIM’s infrastructure.
Charlie Fripp – Consumer Tech editor