Blackberry’s BIS service restored
After many BlackBerry users were left in the dark yesterday due to a glitch with Blackberry’s Internet Service (BIS), Research In Motion seems to have resolved the problem and users should notice an improvement in connectivity.
“RIM has isolated and resolved the issue that was impacting some BlackBerry customers earlier this morning,” said RIM spokeswoman Marisa Conway. “Some customers may still experience delays as email queues are processed,” she added.
The company has also chosen to not disclose what caused the outage that affected millions of people around the world. “RIM is continuing to investigate the cause of the issue and apologizes for any inconvenience,” Conway said.
The outage affected millions of customers and prevented them from using the basic internet services. “Users were unable to browse the web, send or receive email messages across personal accounts, or use the popular BlackBerry Messenger instant messaging service. It is thought that at least 70 million subscribers around the world are BlackBerry customers, with as many as 50 per cent of that in the European region affected,” Trade Arabia wrote.
The service has since failed again, leaving millions of users frustrated with Research In Motion.
Charlie Fripp – Consumer Tech editor