Telecom service provider Ericsson, opened its first Regional Support Centre in Accra, Ghana yesterday. This centre will serve 43 countries across sub-Saharan Africa.
The Ericsson Centre aims to harness and develop young talent in the field of telecoms technology.
Speaking at the launch of the Centre in Accra, Allan Triggs, Vice President and Head of Operations in Sub-Saharan Africa said Ericsson is making a firm committed to its African customers.
“With this centre, we will be able to improve our response time by providing our customers with expertise closer to home, as well as nurturing local talents and driving the sustainable development of telecommunications in Africa,” said Triggs, who is also Ericsson Ghana’s Country Manager.
Currently the company has employed 20 graduate trainees from universities across Ghana, who are working with senior engineers to mentor and develop their skills.
“Ericsson has a long-standing history of working with proactive support services that improve user experience by anticipating and preventing service disturbances, in addition to reactive support services,” said Eva Elimstedt, Vice President and Head of Product Related Services.
“We believe this offering will become an integral part of customer operations in the African continent in the coming years”, she said.
Dorothy Gordon, Director of the Advanced Information Technology Institute of the Ghana-India Kofi Annan Centre of Excellence in Information Communication Technology, said the launch was an achievement of technological development in Ghana and Africa as a whole.