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MTN takes enterprise customisation to the next level

July 25, 2011 • Top Stories

Nomalanga Nkosi, MTN SA Business Segments General Manager

MTN Service Provider (SP) has completed the implementation of the industry’s first customised mobile synchronisation solution for Enforce, a national security company that provides security, video surveillance and armed response.

Enforce required a handset solution that offered synchronisation of email, contacts, tasks, and calendaring functionality without compromising on its corporate security.

While Enforce was agreeable with an implementation based on the BlackBerry platform, the company was not willing to migrate to a different mail server, which would have been more compliant with BlackBerry Enterprise Services.

“The MTN Solution Consultants played a pivotal role using innovation and their expert knowledge in IT and telecoms to conceptualise, design, implement, pilot and deploy this customised solution for Enforce,” says Nomalanga Nkosi, MTN SA Business Segments General Manager.

MTN SP worked closely with the Enforce IT manager to understand the existing environment and the way in which it planned to use the BlackBerry handsets once rolled out.

“BlackBerry handsets are one of the most effective business tools in the market and many enterprises have them deployed within their organisations to facilitate email delivery on the move and other business-critical mobile applications,” says Nkosi.

“The challenge is how to manage the handsets while they are out in the field – how do you activate secure enterprise email, how do you secure the handsets so that corporate information is not leaked, and so on. BlackBerry Enterprise Server addresses all these issues by allowing a centralised administrator to control the devices over the air from enforcing passwords to activating corporate mail remotely and wiping data from lost devices,” says Nkosi.

MTN SP worked with Research in Motion, the manufacturers of BlackBerry, on software integration and completed the implementation with minimal impact on the day-to-day operations of Enforce.

“Our Solution Consultants perform a key function within the sales cycle. They also contribute significantly to the MTN marketing and product development teams by transferring customer feedback that generates sales leads for MTN SP. More importantly, they assist in locating and partnering with the best partners for a specific implementation,” says Nkosi.

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