Dubbed ‘Postpaid Timam service’, the service gives customers 200 free minutes for local calls, and 10 free SMS every month.
Airtel Kenya Managing Director, Rene Meza, said the Postpaid Timam bundle gives customers, especially individuals and small businesses, extra flexibility in controlling their costs.
“The Post-paid system is a more effective way of managing your communication needs. Apart from convenience, customers on the post paid arrangement enjoy relatively better terms due to their longer term commitments,” said Meza.
Post-pay services has predominantly been associated with corporate clients, but individual customers are now beginning to embrace the idea.
“We have significantly lowered the entry requirement to ensure that the service is accessible to everyone.
“All the customer needs to do is to produce an identity card for registration and thereafter start enjoying flexible credit limits starting from Sh500 upwards to the desired individual credit limits,” he said.
Airtel post-paid services allows its customers to maintain a telephone account and make calls billed at the end of the month after usage, hence they do not encounter any limitations on volume of service used within their agreed credit limits thereby eliminating the use of top-ups as you go.
The Airtel post-paid service is backed up by a dedicated customer service team with access to 24-hour customer care by simply dialing 111.
Airtel Kenya’s customer service and network was recently declared the best in the country in an independent study conducted by the CCK.
By Brian Adero