NIGERIA based Starcomms Plc has added yet another feather to its cap as it becomes the first Code Division Multiple Access operator in the world to provide its customers the opportunity of enjoying international roaming.
The management of the telecoms company said this feat became possible as a result of the agreement signed with two roaming service providers, MACH and Accuris networks in March, this year.
According to Stacomms management, with the agreement, pre-paid inter-standard roaming calls can be made to a GSM network by Starcomms CDMA customers.
Mr. Maher Qubai, chief executive officer (CEO) of the company said that the over 3.2 million customers of the company now have the rare opportunity of seamless access to international mobile roaming on all wireless technology networks.
He said this would greatly expand Starcomms network coverage outside Nigeria and simplify the roaming experience of their customers
“The commitment of Starcomms to providing innovative products and services that simplify lives and enhance living for our customers is a tradition we hold dear,” he said.
Qubai added: “We know that many customers yearn for the high quality services of Starcomms everywhere they go. So, the pioneering step of adding inter-standard roaming capabilities to our portfolio as a CDMA network in this country is just an added evidence of our practice of always being the first to give customers the best.”
Qubai explained that the solution, which can be implemented by using existing connections, offers end-users all of the services that are available on their home network, even when they are travelling.
With end-to-end one-number interoperability, operators can provide complete voice and messaging services easily.
”The seamless interoperability roaming access that MACH provides for over 600 networks all over the world is in line with the high quality services that Starcomms has been providing its customers in Nigeria,” said Qubain
While assuring that Starcomms will continue to make customers experiences very pleasurable, Mr. Tushar Maheshwari, chief commercial officer of Starcomms, said “we have made it possible for our customers to send e-mails to Starcomms while also providing an auto-dialer through which we can inform them about new offerings and services in Starcomms using voice messaging.”
Continuing, he said “we have started SMS notifications for complaints by our customers, such that whenever a customer registers a complaint at the call centre, he/she will get an SMS notifying him/her about registering the complaint and subsequently get a feedback through an SMS informing him/her that the complaint has been resolved,” he added.
IKECHUKWU OSODO in LAGOS, Nigeria